Waste Disposal Earls Court Privacy Policy

This Privacy Policy explains how Waste Disposal Earls Court collects, uses, stores and protects personal data relating to our customers and prospective customers in the Earls Court area. We are committed to safeguarding your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and all applicable data protection laws.

This Privacy Policy applies to all Waste Disposal Earls Court customers, as well as individuals who contact us or interact with our services, where they are located in the Earls Court area. By using our services or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.

Who We Are and How to Contact Us

Waste Disposal Earls Court is a waste collection and disposal service operating in the Earls Court area. For the purposes of data protection law, we act as the data controller in relation to the personal data we process about you.

If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our website or through the communication channels made available to you when you use our services.

Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision and management of our waste disposal services. The categories of personal data we may collect include:

Identification and contact details, such as your name, address, telephone number and email address.

Service and booking information, such as property access details, preferred collection dates and times, details of the type and volume of waste, and any instructions you provide relating to the service.

Billing and payment information, such as invoicing address, payment method details limited to what is necessary for processing payments, and records of payments made.

Communication records, such as emails, phone call notes, text messages, and any feedback or complaints you submit.

Technical and usage data, such as limited information relating to your use of our website or online booking systems, including device type, approximate location data, and pages accessed, where this is relevant for service provision or website security.

We do not intentionally collect special category data unless you provide it to us voluntarily and it is necessary for a specific purpose, for example if you inform us of health or mobility issues that affect access to your premises for waste collection.

How We Collect Your Personal Data

We may collect your personal data in various ways, including:

When you contact us by telephone, email or through an online form to request a quote, make a booking or ask a question.

When you engage us to provide waste disposal or related services at your property or premises.

When you subscribe to receive service updates, notifications or other communications from us.

When you respond to customer satisfaction surveys or provide feedback or reviews.

When we obtain limited information from third parties, such as payment processors or business partners, where it is necessary to complete your booking or manage our services.

Lawful Basis for Processing Your Data

We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific situation, we may rely on one or more of the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide waste disposal services, manage bookings, issue invoices and handle payments.

Legal obligation: We may process your personal data where it is necessary to comply with legal and regulatory obligations, such as waste management regulations, tax and accounting requirements, and health and safety duties.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include activities such as managing customer relationships, improving our services, ensuring the security of our systems, and handling customer queries and complaints.

Consent: In limited cases, we may rely on your consent to process your personal data, for example to send you certain types of marketing communications where consent is required by law. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We may use the personal data we collect for the following purposes:

To provide, schedule and manage waste collection and disposal services at your property or premises.

To communicate with you about bookings, service updates, changes to our terms, and important information relating to your use of our services.

To issue invoices, process payments, manage billing queries and maintain accurate financial records.

To respond to your enquiries, handle complaints and provide customer support.

To manage our business operations, including internal reporting, audit, quality control and service improvement.

To comply with legal and regulatory obligations, including record-keeping and reporting requirements.

To send you information about our services and related offerings where we are permitted to do so in accordance with data protection and electronic communications regulations.

Data Retention

We will retain your personal data for no longer than is necessary for the purposes for which it was collected. The retention period will depend on the nature of the data and our legal, regulatory and operational needs. In general:

Customer account and service records may be retained for as long as you are an active customer and for a reasonable period thereafter to handle any queries, disputes or legal claims.

Financial and transaction records, including invoices and payment information, will typically be retained for a minimum period required by applicable tax and accounting laws.

Communication records may be kept for a period necessary to address your enquiry or complaint and to maintain a record of our interactions.

At the end of the relevant retention period, we will securely delete or anonymise your personal data, unless we are required by law to retain it for a longer period.

Sharing Your Personal Data and Use of Processors

We may share your personal data with third parties where necessary and lawful, including:

Service providers acting as data processors who assist us in delivering our services, such as operational subcontractors for collections, IT and system support providers, customer management platforms and payment processors. These processors only process your data on our instructions and are contractually required to protect your data.

Professional advisers, such as accountants, auditors, legal advisers or insurance providers, where necessary for the management of our business or in connection with legal claims.

Public authorities, regulators or law enforcement agencies, where we are legally obliged to do so or where disclosure is necessary to protect our rights, property or safety, or the rights, property or safety of others.

We do not sell your personal data to third parties. Where data is transferred to third parties, we take appropriate steps to ensure that your personal data is handled securely and in accordance with applicable data protection laws.

International Transfers

Our services are primarily provided within the United Kingdom. If we use data processors or service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or equivalent mechanisms, to protect your personal data and your rights.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data together with information about how we use it.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restrict processing: You may request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to our processing.

Right to data portability: Where our processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object to the use of your personal data for direct marketing.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using our published contact details. We may need to verify your identity before responding to your request.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption or pseudonymisation where appropriate, secure storage solutions and staff training on data protection obligations.

While we take reasonable steps to safeguard your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any account credentials and communication channels secure and for notifying us promptly if you suspect any unauthorised use of your personal data in connection with our services.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to contact the authority are available from official government sources.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updated version will be made available through our usual communication channels and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.